Thank you for shopping with Lcelyn! We offer high-quality women’s and kids’ apparel, dedicated to bringing a pleasant shopping experience to all customers in Canada. If you are not satisfied with your purchase, you may submit a return or exchange request in accordance with the following return and refund policy.
1. Return Eligibility & Time Frame
Unworn, unwashed, and undamaged items can be returned or exchanged within15 working days from the date of delivery. This policy applies to all women’s clothing and kids’ clothing purchased from the official Lcelyn Shopify store.
To qualify for a return, items must meet the following requirements:
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All products must be unworn, unwashed, and intact, with original tags, labels, and packaging fully preserved.
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Items must be free of stains, odors, makeup marks, pet hair, or any signs of use.
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All original accessories and packaging must be included in the return package.
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A valid order confirmation or proof of purchase is required for all return requests.
2. Final Sale Items
The following items are final sale and cannot be returned or exchanged:
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All discounted, clearance, and promotional items
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Items marked as non-returnable on product pages or during checkout
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Customized and personalized clothing items
3. Return Application Process
Please follow the steps below to submit a return request:
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Send your return request to our official customer service email: support@lcelyn.co. Please include yourorder number, the items you wish to return, and your reason for return.
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Our customer service team will review your request within 3-5 working days and provide you with a Return Authorization (RA) number and detailed return instructions.
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Carefully pack your items while keeping all tags and packaging intact, and clearly mark the RA number on the outside of the package.
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Ship the package to the return address provided in our reply email.
Important Note: Any returns sent without prior authorization will not be accepted or refunded.
4. Return Shipping Fees
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Customer Responsible: For voluntary returns due to personal reasons, including improper size, dislike of style, or changed purchase decision, the customer is responsible for all return shipping fees. The original shipping fee is non-refundable.
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Store Responsible: If you receive damaged, defective, incorrect, or missing items due to our shipping or quality issues, we will cover all return shipping costs and provide a full refund or free exchange.
5. Refund Processing Rules
After we receive and inspect your returned items and confirm compliance with our return standards:
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We will process your refund within 7-12 working days.
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Refunds will be issued to your original payment method.
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The actual refund arrival time depends on the processing speed of your bank or payment provider, which may take an additional 3-10 business days.
6. Exchange Policy
All eligible items can be applied for size or style exchanges within 15 working days after delivery. If you need an exchange, please specify your preferred new size or style in your request email. Exchanges are subject to product stock availability.
7. Damaged & Defective Items
Please inspect your order immediately upon delivery. If your items are damaged, defective, or incorrect, please contact our support team at support@lcelyn.co within 48 hours of delivery with clear photos or videos of the issue. We will resolve the problem with a full refund, free exchange, or partial refund based on the actual situation.
8. Contact Us
If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer support team:
Email: support@lcelyn.co
We will respond to all inquiries within 3-5 working days.
9. Policy Updates
Lcelyn reserves the right to update this return policy at any time without prior notice. All updates will be posted directly on our official website and take effect immediately, applying to all orders placed after the update date.