1. Order Processing Time
All orders placed on Lcelyn are processed within 1–3 business days (Monday to Friday, excluding weekends and Canadian statutory holidays). Processing time includes order verification, quality inspection, packaging and warehouse arrangement.
Please note that orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, promotional events or inventory restocking periods, order processing may be slightly delayed, and we will ensure all orders are shipped out as soon as possible.
2. Shipping Regions & Delivery Time
Lcelyn mainly provides shipping services for domestic Canadian orders and supports international shipping to most countries and regions.
Canada Domestic Shipping
Estimated delivery time: 3–7 business days after order shipment (varies by province and remote areas). Remote Canadian regions may require 7–10 business days for delivery due to logistics restrictions.
International Shipping
Estimated delivery time: 7–15 business days after shipment. International delivery time is affected by customs clearance, local logistics efficiency and regional transportation conditions, which is beyond our control.
3. Shipping Rates & Free Shipping Policy
We offer flexible shipping rates based on order amount and shipping destination to bring the best shopping experience for our customers:
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Standard Flat Rate Shipping: Fixed shipping fee for orders below the free shipping threshold, calculated automatically at checkout based on your delivery address.
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Free Shipping: Free standard shipping is available for eligible orders over a specified amount within Canada. The exact free shipping threshold will be displayed at checkout and updated according to promotional activities.
All shipping fees are final and calculated in real time on the checkout page before payment, with no hidden charges.
4. Order Tracking
Once your order is shipped successfully, we will send a confirmation email with a unique tracking number and tracking link to your registered email address. You can check the real-time delivery status of your package at any time.
If you do not receive the tracking email within 3 business days after placing your order, please check your spam mailbox first, or contact our customer service team for assistance.
5. Shipping Exclusions & Delay Reasons
Lcelyn is not responsible for shipping delays caused by the following uncontrollable factors:
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Extreme weather conditions, natural disasters and force majeure events
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Logistics carrier delays, transportation route adjustments
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Customs clearance inspection, tax verification and other international customs procedures
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Incorrect or incomplete delivery address information provided by customers
We will actively follow up on delayed orders and update the latest logistics status for customers in a timely manner.
6. Customs & Import Duties (International Orders)
For all international orders, customers are responsible for any applicable import duties, taxes, brokerage fees or other local charges incurred during customs clearance. These fees are not included in the product price and shipping fees of Lcelyn.
Customs policies vary from country to country. We suggest customers check the local import regulations before placing an order to avoid unnecessary costs.
7. Undeliverable & Returned Packages
If the package cannot be delivered successfully due to incorrect address, long-term unclaimed, customer rejection or other personal reasons, the package will be returned to our warehouse. The return shipping fee and secondary shipping fee for re-delivery will be borne by the customer.
8. Contact Us
If you have any questions about shipping time, shipping fees, order tracking or other shipping-related issues, please feel free to contact our customer support team:
Email: support@lcelyn.co
We will reply to all customer inquiries within 24 business hours.